The foundational commitments that govern how hq77 treats every Pakistani member's personal data
hq77 collects only the personal data that is strictly necessary for the operation of your account, identity verification, and regulatory compliance. We do not gather data for its own sake.
Your personal data at hq77 is used exclusively for the purposes disclosed in this Privacy Policy. hq77 will not repurpose your data for any activity you have not been made aware of.
All personal data held by hq77 is protected using 256-bit SSL encryption in transit and industry-standard encryption at rest. Unauthorised access to your data is actively prevented.
hq77 recognises your rights to access, correct, and request deletion of your personal data. Requests submitted through support are processed within a reasonable and defined timeframe.
hq77 does not sell, rent, or trade your personal data with any third party for commercial marketing purposes. Data sharing with partners is limited strictly to what is necessary for platform operation.
Personal data held by hq77 is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal retention obligations.
This Privacy Policy (hereinafter the "Policy") describes how hq77 (hereinafter "hq77", "we", "us", or "the Platform") collects, uses, stores, discloses, and protects the personal data of individuals (hereinafter "you", "Member", "User", or "Player") who access or use the online casino and sports betting platform operated at hq77.app.
hq77 is committed to protecting the privacy and personal data of all its members, including the Pakistani players who form the core of our community. We recognise that you trust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy has been written to be transparent, plain, and understandable — not buried in legal language that discourages reading.
By creating an hq77 account, accessing the platform, or submitting personal data to hq77 in any form, you acknowledge that you have read, understood, and agree to the data practices described in this Policy. This Policy should be read in conjunction with hq77's Terms & Conditions and Responsible Gaming Policy.
hq77 is the data controller responsible for your personal data in the context of your use of the hq77 platform. As data controller, hq77 determines the purposes and means by which your personal data is processed. All data processing activities carried out by hq77 are subject to the applicable data protection and privacy regulations under which the platform operates, as well as hq77's internal data governance policies.
Where hq77 engages third-party service providers to process personal data on its behalf — such as KYC verification providers, payment processors, or customer support platforms — those providers act as data processors and are bound by appropriate data processing agreements requiring them to handle your data in accordance with this Policy and applicable law.
hq77 may collect the following categories of personal data from or about you:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, CNIC scan copy, photograph | Account registration, KYC verification, age confirmation |
| Contact Data | Pakistani mobile number, email address, residential city/province | Account communication, OTP delivery, support |
| Financial Data | JazzCash number, EasyPaisa number, bank account details (HBL, UBL, Meezan Bank), USDT wallet address, deposit/withdrawal history | Transaction processing, AML compliance, withdrawal verification |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration, bonus usage, betting preferences | Account management, responsible gaming monitoring, bonus calculation |
| Technical Data | IP address, device type, browser type and version, operating system, mobile network, screen resolution | Fraud prevention, security monitoring, platform optimisation |
| Usage Data | Pages visited, navigation paths, features used, time spent on platform, search queries | User experience improvement, analytics |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer support, dispute resolution, quality assurance |
hq77 collects personal data through the following channels:
hq77 uses the personal data collected for the following specific purposes:
hq77 processes your personal data on one or more of the following legal bases:
hq77 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Personal data is shared only in the following limited circumstances:
hq77 engages certain trusted third-party service providers who process personal data on hq77's behalf under appropriate contractual safeguards. These include: KYC identity verification providers; payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank); customer support software providers; cloud hosting and infrastructure providers; and fraud detection and security intelligence services. All such providers are contractually required to handle your data in accordance with this Policy and applicable law.
Certain technical data — such as your account identifier, session tokens, and bet history — may be shared with hq77's licensed game software providers to enable game functionality, progressive jackpot tracking, and RTP auditing. Game providers do not receive your identity or contact details.
hq77 may be required to disclose your personal data to regulators, licensing authorities, tax authorities, law enforcement agencies, or courts of competent jurisdiction where required by applicable law, a valid court order, or regulatory obligation. hq77 will notify you of such disclosure requests to the extent permitted by law.
In the event of a merger, acquisition, or sale of hq77 or any substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained.
As an internationally operating platform, some of hq77's service providers and infrastructure partners may be located outside Pakistan. Where your personal data is transferred to servers or processors located in other countries, hq77 takes appropriate steps to ensure that an adequate level of data protection is maintained, including through contractual data processing agreements that impose obligations equivalent to the protections described in this Policy.
Your CNIC data and financial account details are treated with the highest level of transfer protection and are not transmitted to any jurisdiction without adequate safeguards in place.
hq77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected. The following general retention principles apply:
Following the expiration of applicable retention periods, personal data is securely deleted or anonymised in accordance with hq77's data disposal procedures.
hq77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that poses a risk to your rights, hq77 will notify affected members and relevant regulatory authorities within the timeframes required by applicable law.
hq77 uses cookies and similar tracking technologies on the platform to improve your user experience, maintain session continuity, and gather analytics data. The following categories of cookies are used:
You may configure your browser to refuse certain categories of cookies. Please note that disabling functional or security cookies may affect the performance of the hq77 platform and, in some cases, may prevent login or transaction processing from functioning correctly.
Subject to applicable law and regulatory constraints, hq77 Members have the following rights in relation to their personal data:
You may request a copy of the personal data hq77 holds about you. hq77 will respond to access requests within 30 days.
You may request correction of inaccurate or incomplete personal data held in your hq77 account at any time via support.
You may request deletion of your personal data where hq77 no longer has a legal basis for retention. Regulatory retention obligations may limit this right in some cases.
You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on hq77's legitimate interests.
Where technically feasible, you may request that hq77 provides your personal data in a structured, machine-readable format for transfer to another service.
In certain circumstances, you may request that hq77 restricts the processing of your personal data while a complaint or investigation is pending resolution.
To exercise any of the above rights, please contact hq77 support via live chat or email. hq77 will acknowledge your request within 5 business days and respond fully within 30 days. In complex cases, this period may be extended by an additional 30 days with notification. hq77 will not charge a fee for reasonable requests.
The hq77 platform is strictly for persons aged 21 years and above. hq77 does not knowingly collect personal data from individuals under the age of 21. Age is verified through CNIC-based KYC as part of the account registration and verification process.
If hq77 becomes aware that it has inadvertently collected personal data from a person under the age of 21, that data will be permanently deleted, the associated account will be immediately closed, and any funds deposited will be returned to the verified payment source of the account holder.
hq77 reserves the right to update or amend this Privacy Policy at any time. Where amendments are material — such as changes to what data is collected, how it is used, or who it is shared with — hq77 will make reasonable efforts to notify registered members via email or an in-platform notification prior to the amended Policy taking effect. The revised Policy will be published on this page with an updated effective date.
Your continued use of the hq77 platform following the posting of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you may close your account by contacting hq77 support.
For questions, concerns, or requests relating to this Privacy Policy or hq77's data handling practices, please contact our team through the following channels:
Questions about your data? Our 24/7 support team handles all privacy enquiries promptly. hq77 — Pakistan's most trusted online casino platform. 21+ only.